MOBILE BANKING

How do I make Mobile Deposits?

After your account has been established for 30 calendar days and you have enrolled in Mobile Banking, you will be able to make deposits using your mobile device. Simply tap the menu in the upper left hand corner of the app and then select Check Deposit.The app will then guide you through the required steps to complete your deposit. Please be advised that certain restrictions exist that may limit the dollar amount deposited on a per item and cumulative total on a weekly and monthly basis. Please contact us for more information.

How much does this service cost?

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

How do I install the downloadable iPad application?

  • After enrolling with Mobile Banking, you will be provided a link to download the application.
  • If you are using your computer to enroll with Mobile Banking, click on the link provided and download the application from the iTunes Store. Then sync your iPad device with iTunes to install the application.

Mobile Banking supported on my tablet?

A tablet-optimized Mobile Banking application is available for the iPad.

How do I install the downloadable application?

  • Your phone will receive a text message from 79680. Select to view (or open) the message (you can also view it later by going to your phone's text message inbox).

Is Mobile Banking supported on my phone?

Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry. Both mobile web and mobile applications can be found by entering the mobile web URL (http://mobile.cityfirstbank.com) in your phone's browser.

How do I navigate Mobile Banking links with my mobile device's browser?

There are two easy ways to navigate links. You can either click on the link or enter the associated "accelerator key" number. Just type the number to quickly navigate to the link's destination. Accelerator key numbers appear next to many, but not all of the content links.

How do I optimize my mobile web experience?

Submitted by admin on Fri, 04/03/2015 - 08:32

We recommend 3 steps for an optimal experience: 1) Ensure your phone's browser has cookies enabled. 2) Enable stylesheets on your browser. 3) Bookmark our Mobile Banking site.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

Submitted by admin on Fri, 04/03/2015 - 08:31

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your mobile phone.

How do I sign up for Mobile Banking?

Submitted by admin on Fri, 04/03/2015 - 08:31

Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile device and follow the instructions. If you use challenge questions for online banking, you can enroll for mobile banking directly from your mobile device by entering the mobile web URL(http://mobile.cityfirstbank.com).

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